How we collect and use data
We take the information you provide to us very seriously, and we strive to put you in control of decisions around your information.
- The Company collects the following information about you and your use of our Properties:
- Personal Information.
When you register for, browse and use our Properties, you may provide to the Company what is generally called “personally identifiable information” or “personal data” (such as your full name, email address, or a photograph of yourself) that can be used to identify you. We call this data “Personal Information”.
- Information from Integrated Services like Facebook or Google.
If you decide to register through or otherwise grant access to a third-party social networking or integrated service (what we call an “Integrated Service”), such as Facebook Connect or Google, the Company may also collect Personal Information that is already associated with your Integrated Service account. You may also have the option of sharing additional information with the Company through an Integrated Service. If you choose to provide such information, during registration or otherwise, you are giving the Company the permission to use, share, and store it in a manner consistent with this Privacy Notice.
- Information about your use of our Properties and other User-provided Information.
We may collect usage information about your use of certain features on our Properties, such as the number of problems you have attempted, the number of videos you have viewed, and the amount of time spent to complete a problem. This enables us to better tailor educational experiences that are most appropriate for you.
- Information obtained from other Users.
We make available certain features on our Properties that allow other Users to provide us information about you. This information may include Personal Information. Generally, this occurs when parents or teachers provide information relating to a Child User. For example, a parent may register an account for their child and provide us with certain information, such as the Child’s User name and birthday.
- Location Information.
We may collect and use information about your location (such as your country) to provide you with tailored educational experiences for your region, but we don’t collect the precise geolocation of you or your device. You may be able to change the settings on your computer or mobile device to prevent it from providing us with any location information.
- Information from Other Sources.
In certain situations, we may obtain information, including Personal Information, from third parties or sources other than our Properties. For example, if you donate to the Company via PayPal, we may obtain your name and mailing address to send a thank you note, or if you apply for a job with the Company via an online recruiting site, we will obtain the information you provide in your application for that purpose. If we combine or associate information from other sources with Personal Information that we collect through our Properties, we will treat the combined information as Personal Information in accordance with this Privacy Notice.
- Information Collected Automatically
When you use the Website, we use persistent and session cookies (for information on cookies, please see below) and other tracking technologies such as log files, clear GIFs, and Flash technologies to: (a) store your username and password; (b) analyze the usage of theWebsite; (c) customize the Website to your preferences; and (d) control the advertising displayed by the Website. We also may include clear GIFs in HTML-based emails sent to our users to determine whether the message has been opened. As we adopt additional technology, we may also gather additional information through other methods.
We use these automated technologies to collect and analyze certain types of information, including: (a) information related to the devices or browsers you use to access or interact with the Website, such as: IP addresses, geolocation information, unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, and unique numbers or codes in cookies; and (b) information related to the ways in which you interact with the Website, such as: referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Website, and other similar information. We may also capture other data, such as search criteria and results.
The Company discloses a subset of this automatically collected information publicly. Specifically, you consent to the Company’s disclosure of information related to the ways in which you interact with the Website, such as: landing pages, pages viewed and the order of those pages (including questions and answers viewed), the date and time you used the Website, and other similar information on the Website to other Website users, along with your name and profile picture.
We may collect different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Website), and may use that information to customize the Website with location-based information and features. If you access the Website through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this.
2. The Company uses this information in the following ways:
- To enhance our Properties and the services we provide.
The Company uses the information you provide or that we collect to enhance our relationship with you and to operate, maintain, enhance, and provide all of the features and services found on our Properties. The Company, for instance, remembers your recent activity so we can recommend the most appropriate content for you on your next visit. If you have given the Company consent, we may use your Personal Information to provide you with information about the Company’s features, services and other offerings that may be of interest to you. Under certain circumstances and if we obtain your consent (for example, if you submit a testimonial and agree to make it public), we may post your Personal Information on our Properties.
- To understand how you and other Users use our Properties.
The Company uses all of the information that you provide or that we collect from Users to understand and analyze the usage trends, learning behaviors, and preferences of our Users, to improve the way the Properties work and look, and to create new features and functionality. For more information, please see the “Technologies” section, below.
- To enable your participation in the Company’s partnership arrangements.
The Company will not share Personal Information with other third-party organizations for their marketing or promotional use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in. You can grant us permission to share your Personal Information with authorized partners, not-for-profit organizations, and other entities that are not affiliated with the Company. In these cases, we will only provide to these third parties the information you have authorized or asked us to share to these third parties.
The Company may send information or offers to you on behalf of third parties. For example, if we partner with an organization running a contest in your region and send you an email notifying you of the partnership, we will only share your information with the third party if you opt-in to participate in the contest, and if so, the information we would share would be limited to that needed to facilitate your participation in the contest and enable you to redeem your prize.
3. Data Retention.
Unless we receive a deletion request, we will retain your information for as long as your account is active or as is reasonably useful for operational purposes.
4. Technical Information.
To provide a personalized learning and high-quality experience for our Users, we may use various technologies that automatically record certain technical information from your browser or device, including standard log files, web beacons, or pixel tags. This technical information may include your Internet Protocol (IP) address, device or browser type, Internet service provider (ISP), referring or exit pages, clickstream data, operating system, and the dates and times that you visit the Website. We do this to better understand how our Users are using our Website so we can improve site functionality and the services we offer you.
Like most websites, whether or not you are a registered member, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. Cookies remember information about your activities on a website and enable us to provide you with a more personalized learning experience. The Company may use both session cookies and persistent cookies. A session cookie disappears automatically after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Website. You can, however, remove a persistent cookie at any time. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. However, without cookies you will not have access to certain services and features on the Website.
The Company uses a variety of third-party service providers, such as YouTube to host our videos or Google Analytics to understand our Website usage. We may allow third-party service providers to place and read their own cookies, web beacons, and similar technologies to collect information through the Website. This information is collected directly and automatically by these third parties, and the Company does not participate in these data transmissions. The Company will, wherever feasible, contractually obligate our third-party service providers to abide by the terms of this Privacy Notice.
A cookie is a small text file stored by a website in a user’s web browser (e.g. Internet Explorer, Safari, Firefox or Chrome) that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. Among other things, cookies avoid you having to log in every time you come back to our Website. They also allow us to tailor a website or advertisement to better match your interests and preferences.
A session cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.
A persistent cookie remains on your computer after you close your browser so that it can be used by your browser on subsequent visits to the Website. Persistent cookies stay on your computer until either they expire or are overwritten with newer cookies, or you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.
While specific names of the cookies and similar technologies that we use may change from time to time as we improve and update our services, they generally fall into the below categories of use:
Authentication and security cookies. We use these cookies to enable you to remain logged into the Website, and verify that it is you as you use the Website. This helps keep your account safe and secure from unauthorized use, and helps combat spam and other abuse which violates our policies.
Analytics and research cookies. We use these cookies to better understand how people use the Website. For example, how often particular features are used, or which content leads towards user activity.
Product features and setting cookies. We use these cookies to enable the functionality of some features within the Website, in particular to personalize the experience towards you. We also use these cookies to store certain of your preferences and settings.
Advertising cookies. We use these cookies to help deliver relevant ads to you and measure the performance of ads.
Flash Cookies. We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as “Flash cookies”) are employed to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser. This means it is not possible to manage Flash cookies at the browser level, in the same way you would manage cookies. Instead, you can access your Flash management tools from Adobe’s website directly. The Adobe website provides comprehensive information on how to delete or disable Flash cookies see adobe.com/security/flashplayer for further information. Please be aware that if you disable or reject Flash cookies, you may not be able to access certain features, such as video content or services that require you to sign in.
For additional information on how to block cookies, please refer to the privacy or security settings of your browser.
6. Third Party Analytics and Advertising
How we share or transfer data
The Company takes great care to protect the information you provide us. We do not rent or sell Personal Information that we collect from Users with third parties. We also take great measures to restrict any collection or disclosure of Personal Information from children less than 13 years of age.
The Company will disclose User information only as described below:
If you want information shared with other Users, we’ll share it for you. We provide certain features that may allow you to share information with other Users. For example, you may choose to populate your profile with your name, short biography, and location. Or you may ask questions that are visible to other Users of the Website. Whenever you share information with other Users of our Properties, any Personal Information that you choose to include in, or is associated with, such User Postings will be accessible by such Users. As with most online services, once you make your Personal Information available to others in any of these ways, it may be collected and used by the recipients without restriction.
We may share data with social networks at your request. Some of our Users choose to connect their Website account with social networks. This functionality is entirely optional. If you have explicitly agreed that we may do so, the Company may disclose your Personal Information through a social network or similar service (like Facebook or Google). To control the information that you share, you have the option of modifying your Website or social network settings or disconnecting your social network account from your Website account.
We may share data with third-party applications that you authorize. Third-party application developers and service providers (commonly known as “App Developers“) may build complementary services for our platform, such as a mobile application for visually-impaired learners to access our resources. You may request we share your information with App Developers by connecting to the application or service and approving access to your Website account.
We may share data in connection with special programs you participate in. If you participate in special programs where the Company partners with third parties, the Company may share data collected from or about you with its third party partners to facilitate the program or services being offered.
We may share anonymous or aggregate data to improve our services and learn more about our Users. In certain occasions, the Company may work with business partners to improve our services or offerings. We may disclose automatically collected and other aggregate non-Personal Information to authorized business partners to conduct research on online education or assist in understanding the usage, viewing, and demographic patterns for certain programs, content, services, promotions, and/or functionality on our Properties.
We will share data when required by law. The Company may also disclose User information if required to do so by law, or if we have a good-faith belief that such action is necessary to comply with local, state, federal, international, or other applicable laws or respond to a court order, judicial or other government subpoena, or warrant, or administrative request. In some cases, we may make such disclosures without first providing notice to Users.
We may share data in the context of a change of business, including a merger or acquisition. In the event that the Company is acquired by or merged with a third-party entity, we may transfer or assign the information that we have collected from Users as part of such merger, acquisition, sale, or other change of control.
We may share data when necessary or appropriate to protect the Company or others. The Company may disclose information that we believe, in good faith, is appropriate or necessary to take precautions against liability; to protect the Company from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of our Properties; or to protect the rights, property, or personal safety of the Company, our Users, or others.
Limitations on Access to your Personal Information by Employees and Authorized Parties. The Company’s employees, agents and contractors must have a legitimate business reason to access Personal Information you provide to the Company. We may share your Personal Information with third-party service providers, including outside contractors or agents who help us manage our information activities, but they may only use your Personal Information to provide us with a specific service and not for any other purpose. Where feasible, the Company will require our third-party service providers to comply with this Privacy Notice.
Your choice and options in our data collection, use, and transfer
You can choose to not provide us with Personal Information. You may always decline to share your Personal Information with the Company. Registration is not required to access most of our course content and curriculum. If you decline to register, however, the Company will not be able to provide to you certain features and functionalities found on our Properties. You may later enable or access those features by providing the Company with the necessary Personal Information.
You can edit or delete Personal Information in our records. We want you to have access to your information, so that you can help keep it as accurate as possible. If you register and provide the Company with Personal Information, you may update, correct, or delete your account and information at any time by reviewing your profile information and preferences on your account settings page. Parents can modify or delete Child User accounts. If you experience any difficulties in this process, please contact us as described below.
The Company is committed to children’s privacy.
Protecting the privacy of young children is especially important. The Company does not knowingly collect or solicit personal information from anyone under the age of 13 (or under the age of 14 for anyone living in Spain or South Korea) or knowingly allow such persons to register with the Service. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we take steps to remove that information.
Our approach to Data Security
Data security is important to you, and to us.
To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. For example, we may ask you to provide certain Personal Information to confirm your identity, and we may require that you create and use a password to access certain parts of our Properties. You should create and maintain a strong password to help ensure the security of your account.
We try to ensure that our Properties and information sent to us are safe, but no security measures are perfect. The Company uses certain physical, managerial, and technical safeguards designed to preserve the integrity and security of your Personal Information and other information we maintain in connection with our Properties. We cannot, however, ensure or warrant the security of any or all of the information you transmit to the Company, and you do so at your own risk. Once we receive your transmission of information, the Company makes commercially reasonable efforts to ensure the security of our systems. When you enter sensitive information, we encrypt the transmission of that information using secure socket layer technology (SSL) or similar technologies. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
We will notify you electronically or via the Properties if the Company experiences a data security incident that could affect you. If we learn of a data security incident that compromises or appears to compromise your Personal Information, then we will attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice on our Properties if a data security incident occurs.
How we maintain data integrity
At the Company, we only use Personal Information as needed for the purposes for which it was collected or where you have consented to our use of Personal Information relating to you. We take reasonable steps to ensure that the Personal Information we store and use is accurate, complete, and up-to-date. If you discover that Personal Information or other data pertaining to you is inaccurate, incomplete, or out-of-date, please update your account information or contact us as outlined below.
Links to other sites
The Properties may link to and may be linked by websites operated by other entities or individuals. Some of these websites, such as the Company’s Facebook page, may be co-branded with our name or logo. This Privacy Notice does not apply to, and we cannot always control the activities of, such other third-party websites. You should consult the respective privacy policies of those third-party websites.
Our Properties are operated and managed on servers located within the Singapore. If you choose to use our Properties from other regions of the world with laws governing data collection, then you acknowledge and agree that you are transferring your Personal Information outside of those regions to the Singapore and that, by providing your Personal Information on the Properties, you consent to that transfer.
Changes and updates to this Privacy Notice
The Company may modify or revise this Privacy Notice from time to time. We will notify Users of any changes to our Privacy Notice by posting the revised Privacy Notice with an updated date of revision on our Properties. We will not change how we use any Personal Information in any material way without also providing notice of the change via email to you (or in the case of a Child User, to your Parent) or through the Properties, and obtaining consent to any new uses.
Contacting the Company
Please contact the Company with any questions or comments about this Privacy Notice, your personal information, our third-party disclosure practices, or your consent choices by email at [email protected] or by mail at: Deeper Learning Innovations Private Limited, A-607, Kailash Business Park, Godrej Hiranandani Link Road, Vikhroli West. Mumbai – 400079.
Last updated: July 22, 2017.